Part-Time IT Professional

Phoenixville 19460, Pennsylvania

JoB Description

P.O. Box 531, Phoenixville, PA 19460



  • Demonstrated success with implementing enterprise wide technology and business processes for a diverse client base across many industry sectors.
  • Broad technical expertise including application and technology administration, networking, in-memory technology, etc.
  • Recruited, matched skills & culture; delivered talent placement.
  • Proven track record for delivering analysis and optimization services resulting in clients realizing up to 90% system performance improvement.
  • Viewed by clients as their Trusted Advisor due to strong relationship building; technical business process skills/experience; results achievement.
  • Effectively interacted with all management and technicians.


SAP Technology/Products / SAP Applications / Industries

  • SAP NetWeaver / Manufacturing / Pharmaceutical
  • Fiori / Financials / Public Sector
  • SAP HANA / Order Processing / Manufacturing
  • ECC, SRM, CRM, PLM, SCM, BW, EP, ESS/MSS, Solution Manager / Procurement / Distribution
  • Security/Authorizations, Client Copy, Transport Management, Job Scheduling, Performance Management, Archiving, Failover, Backup/Recovery, DR. / Product Costing / Consumer Products

Databases / Operating Systems / Hardware Platforms/Networks

  • Oracle / UNIX / H-P
  • MSS / Linux / SUN
  • MaxDB / Windows / IBM
  • SAP HANA /   Desktops/Laptops/Mobile Devices




  • 2013-2017 - Technical Quality Manager/Senior Support Engineer- SAP, Newtown Square, PA.
  • 1996-2013 - Technical Consultant/Senior Technical Consultant/Team Lead- SAP, Newtown Square, PA.



  • Technical Quality Manager/Senior Support Engineer (2013-2017)
    • Delivered business process optimization services.
      • Gained thorough understanding of clients’ business processes and identified opportunities for business process and system performance improvement.
      • Delivered client services that enable business results, (e.g. increased sales and revenue, reduced operating costs).
        • Identified implementation project and/or production system risks.
        • Identified services and develop delivery plan.
        • Managed service delivery: schedule and screen assigned team members; execute service delivery.
        • Presented findings and recommendations.
      • Identified and measured business results from the service delivery.
        • Reduced delivery order processing times from 15 minutes to 30 seconds resulting in a 20% increase of on-time customer order shipments.
        • System monitoring dashboard implementation reduced system downtime by 40%, resulting in:
          • fewer business community complaints;
          • additional time available to corporate IT for other tasks/projects.
    • Managed product support satisfaction for clients.
      • Determined urgency and priorities with clients.
      • Contacted and managed product support engineers for high business impact incidents and delivery resolution with urgency/required timeliness.
      • Engaged deeper levels of support and management experts when required.
      • Reduced incident resolution time by up to 40%.
      • Earned a 10, out of 10, rating on customer satisfaction surveys.
    • Quickly earned trust by taking ownership of and delivering results on requests to resolve product support issues.
    • Turned around difficult client situations into client satisfaction by listening, documenting required actions to resolve, and delivering problem resolutions.
    • Provided knowledge transfer to empower client self-sufficiency.
    • Earned service contract extensions averaging 40% average revenue growth.


  • Technical Consultant/Senior Technical Consultant/Team Lead (1996 – 2013)
    • Consulting utilization/demand for services consistently averaged over 95%.
    • Led the development of and successfully implemented NetWeaver administration strategies, i.e., landscape/client, authorization, backup/recovery, hardware resource management, and implementation/post implementation support to the business.
    • Served as Technical Co-Team Lead for SAP implementations: co-developed technology portion of overall business implementation plan.
    • Supported customer’s existing multi-plant SAP environment, and introduced new production environments. Maintained over 98% service to the business.
    • Performed and guided upgrade: planning through Go-Live.
    • Conducted project reviews, assessing all dimensions of technology infrastructure, procedures, and project management.
    • Acted as Ramp-Up coach for new releases.
    • Trained, advised, and supported customer and System Integrator team members during SAP ERP implementation at a global pharmaceutical firm.
    • Successfully installed and upgraded many SAP products; applied EHPs and SPSs.



  • Volunteer Technology Tutor – Phoenixville Public Library (2017-Present)
    • Tutor library patrons on set up, usage, administration, etc. of all devices (PC’s, smart phones, tablets, etc.)
  • Adjunct Professor – Lansdale School of Business (2017-Present)
    • Teach Undergraduate Computer Science



  • M.B.A., concentration in Industrial Relations & Organizational Behavior, Temple University - Philadelphia, PA
  • B.A. in Computer Science, State University of New York - Potsdam, NY



  • SAP Certified Technology Associate – System Administration with SAP NetWeaver 7.0
  • SAP Certified Solution Consultant – SAP Solution Manager 4.0 Implementation Tools
  • SAP Certified Ramp-Up Coach
  • CompTIA Security+


CITIZENSHIP / MOBILITY: U.S. Citizen / Willing to travel.


For Contact, please send an email to


Contact: Steven Kerner



From the blog

I Give, Therefore I Am

Posted by Laura Otten, Ph.D., Director on 7 December 2018, 7:44 am

As nonprofits are pondering just how much money will come in over the remaining days of the calendar year, it seems fitting, in a sad, sadistic way, I suppose, to report on a study with the subtitle, “American donors are far less generous than they think they are.”  But maybe some donors will read this and as a result decide to go back to their checkbooks. This study, the second in a series of research called “The Donor Mindset,” looks at American donor’s actual generosity and in comparison to the donors’ self-assessment of their generosity.  While generosity can be defined.

Read the full post.
Dinkum Kreischer Miller Laura Solomon Subaru