Housing Stability Case Manager

West Chester 19380, Pennsylvania

JoB Description

Friends Association provides housing and services to families experiencing or in danger of experiencing homelessness in Chester County.

The Housing Stability Case Manager is a new full-time exempt position providing long-term case management to families moving into permanent housing in Chester County. The position will work collaboratively with two other regional providers to ensure continuity of service through-out Chester County.  This position reports to the Director of Programs.

Essential Duties:

  • To provide advocacy, life-skills and resource coordination case management to families transitioning, from the Chester County family shelter system or ConnectPoints, to permanent housing.
  • Work with Shelter Coordinators and or ConnectPoints to accept and process referrals
  • Work with Shelter Coordinators and Housing locator to assist families in planning for transition into permanent housing
  • Provide case management to families to complete necessary applications/forms for program transition
  • Provide ongoing case management to families that transition to permanent housing for at least 12 months
  • Track a family's progress and keep written records of progress
  • Ensure that all client, and case management, services are provided for families identified for transition
  • Input all client data into Chester County Community Information Management System
  • Maintain and update all client records as assigned
  • Perform administrative duties as assigned
  • Coordinate with other Friends Association programs
  • Build and maintain network of resources for Friends Association Programs


Additional Duties:

  • Perform other duties as assigned like participating in Board Committees or speaking about the program



Qualification and Skills:

  • At minimum, a Bachelor's degree
  • Minimum of 1-2 years' experience in housing or homeless case management
  • Proficiency in Microsoft Office applications; basic computer literacy
  • Excellent writing, communication, organizational, leadership and interpersonal skills



  • Prior to date of hire: Complete FACPC application, providing three references
  • Upon Date of Hire: Provide copies of the following: PA Child Abuse Clearance, PA Criminal Clearance, PA driver's license, proof of auto insurance and Social Security Card (or other ID required for I-9); complete all forms required for personnel file.
  • Within 30 days of Hire: return physical exam form with acceptable results

To Apply: Please send resume, cover letter, and three references to [email protected]

Contact: Director of Programs Nova Adams

Salary: 38,000 per year

Phone: 6104313598

E-Mail: [email protected]

Website: www.friendsassoc.org

Mailing Address: 113 W. Chestnut Street

From the blog


Posted by Laura Otten, Ph.D., Director on 23 February 2018, 7:17 am

After leading recent board training, a board member apologized for what she considered to be the rude, disrepectful behavior of some of her colleagues and staff, who had held sidebar conversations throughout the training.  Sadly, I had to tell her, I was quite used to it, as it happens far more often than not, along with those constantly checking their phones. She went on to talk about the loss of manners in our society. And while our society has lost its appreciation for manners, I believe that is a sign of a loss of something far more fundamental:  respecting others. .

Read the full post.
Dinkum Elko and Associates Kreischer Miller Laura Solomon Subaru