Housing Case Manager

West Chester 19380, Pennsylvania

JoB Description

The Housing Case Manager provides a variety of office and field activities to families who are, or are at-risk of, experiencing homelessness to promote housing stability. Primary activities involve outreach, familiarizing eligible participants to programs, providing housing search and strength-based, housing-focused case management services, conducting assessments, evaluations and referrals, while maintaining accurate and timely records.

This is a Regular Full-Time/Non-Exempt that reports to the Director of Operations.


The essential functions include but are not limited to:

  • Housing Case Management
    • Assess housing barriers & assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network of social service and community programs to ensure ongoing direction and support as needed;
    • Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide support in establishing payment plans for bills and past debt to assist participants in obtaining and maintaining housing;
    • Survey rental market for affordable housing and develop housing lists for participants; assist participant in locating and securing housing of their choice; assist with housing applications; advocate with prospective landlords;
    • Coordinate move to permanent housing; and provide mediation and advocacy with landlords on participant’s behalf to develop a workable plan to obtain or maintain housing;
    • Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities;
    • Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving and identification of social supports to assist with establishing community network;
    • Create and maintain consistent communication channels between several parties (i.e. tenant, landlord, collaborating partners, debtors, and creditors);
    • Determine eligibility for prevention/diversion funds and recommend amount; allocate and track use of funds;
    • Adhere to strict boundaries and professional ethics in the care of others;
  • Maintain Client Records
    • Maintain accurate and timely documentation of services and outcomes in accordance with Federal, State, County and agency guidelines;
    • Complete a Service Prioritization Decision Assistance Tool (SPDAT) for all families within two weeks of program referral;
    • Complete all required and ongoing training for the Chester County Client Information Management System and input participant case notes and records within 72 hours of activity;
  • General
    • Attend professional development and learning opportunities through training, workshops, and conferences;
    • Submits program summary reports and data to Senior Management on a monthly basis
    • Attends and participates in all staff meetings, monitoring sessions, community events, and other agency related business.
    • Perform other duties as assigned to effectively conduct the Agency’s business



  • Bachelor’s degree in an applicable human services field plus two years of professional social work/case management experience with homeless and/or at-risk populations.
  • Knowledge and belief in “Housing First” philosophy and strategies and strength-based case management.
  • Demonstrated knowledge of community resources, social service agencies, and landlords.
  • Excellent communication skills, particularly listening, mediation, and writing skills/
  • Strong organizational skills with ability to meet a demanding workload.
  • Ability to work collaboratively with other personnel and/or service providers or professionals.
  • Proficiency in Microsoft Office and related products.
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness and commitment to treat each individual with respect, dignity, and compassion.
  • Candidate must have a valid driver’s license and a car. And will be required to pass a criminal background check and child abuse clearance.
  • Spanish fluency a plus.


Prior to date of Hire:

  • complete FACPC application, providing three references;
  • submit current PA criminal and child abuse clearances;
  • pass DMV clearances.



To Apply: Send Resume to: j.lopez@friendsassoc.org

Friends Association is an Equal Employment Opportunity Employer

Contact: Executive Assistant Laura Maloney

Salary: Commensurate with experience

Phone: 6104313598

Fax: 610-431-9768

E-Mail: l.maloney@friendsassoc.org

Website: www.friendsassoc.org

Mailing Address: 113 W Chestnut Street

From the blog

16th Largest Economy

Posted by Joan Ulmer on 22 May 2019, 9:02 am

Why is the nonprofit sector so disrespected and devalued, despite being the 16th largest "country" in the world based on contributions to the global economy.

Read the full post.
Dinkum Kreischer Miller Laura Solomon Subaru