Assistant Manager, Guest Experience

Hockessin 19707, Delaware

JoB Description

Mt. Cuba Center seeks a full time Assistant Manager of Guest Experience to support the Guest Experience Department through the supervision and scheduling of front-line staff, assisting in the oversight of departmental operations, and performing critical administrative functions. The Assistant Manager provides remarkable guest experiences through both personal interactions as well as a commitment to motivate front-line staff to provide the same. The Assistant Manager also oversees Mt. Cuba Center’s season pass program and guest satisfaction surveying efforts.


What You’ll Do:

  • Department Administration and Oversight:
    • Lead Season Pass program fulfillment and passholder communications
    • Prepare department communications including periodic newsletter
    • Manage inventory and purchasing of supplies including merchandise, publications and signage
    • Oversee the creation and delivery of guest satisfaction surveys, analyzing data and preparing reports
    • Maintain departmental policies and procedures
  • Oversee Department Operations:
    • Act as the Supervisor on Duty during general admission, programs and events, cross-train in order to provide backup coverage as needed
    • Field incoming telephone calls, provide customer service to MCC constituents
    • Financial reconciliation and deposit preparation
  • Staff Leadership:
    • Recruit, lead, motivate and develop employees who can successfully collaborate with all internal and external constituencies to help achieve the core objectives
  • Program & Project Administration:
    • Assist the planning and execution of department initiatives in alignment with Mt. Cuba Center’s mission and goals, including effective policy and procedural development
    • Work cooperatively with the management team on adopting and implementing organization-wide systems, and help guide and execute the strategic goals of the institution to support Mt. Cuba Center’s mission
  • Lead Guest and Organizational Programs related to Guest Experience:
    • Provide knowledge and guidance to support guest and organizational initiatives related to profession



  • Bachelor’s degree or higher and 2 years of supervisory experience in guest services, sales, or related field
  • Basic math skills
  • Proficiency in Microsoft Office Suite, and general computer skills
  • Exceptional interpersonal and customer service skills
  • Ability to plan, organize, and manage independent projects simultaneously with great attention to detail
  • Ability to effectively communicate with the staff and the public
  • Ability to multi-task and work effectively in a fast-paced environment
  • Ability to learn and adapt to various software and technology programs to complete work duties
  • Self-motivated, organized, attentive to details, and the ability to manage time and effectively function without close supervision
  • Ability and willingness to work flexible hours including evenings, weekends, holidays and special events as needed
  • Ability to stand independently for extended periods of time
  • Ability to walk extensively, including up and down hills and on uneven terrain

To Apply: Please apply online through our electronic website,  Click "Learn More" under the position you are interested in and then "APPLY".


Contact: Colleen Kilroy

E-Mail: [email protected]

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